Assign a summary configuration to an Agent Copilot Assign AI Studio configurations to Agent Copilots in Genesys Cloud to generate automated call summaries Configure after-call work settings to create or select configurations for transcript analysis
Agent Co-Pilot Summarization - Can we breakout summarization for each . . . By following these best practices, Genesys Cloud administrators and developers can confidently deploy Agent Co-Pilot summarization in tandem with Dynamics 365, knowing that the right information will reach the right customer record every time
About Genesys Agent Copilot - Genesys Cloud Resource Center Genesys Agent Copilot determines customer intent and provides the relevant next best actions to the agent Genesys Agent Copilot also offers assistance in after-call work and provides a summary of the conversation, reason for contact, resolution, and suggests wrap-up codes
Genesys Cloud Copilot overview View summary - Genesys Cloud Resource Center Genesys Cloud Copilot is an AI-powered assistant embedded directly in Genesys Cloud and helps administrators, supervisors, and operations leaders use natural language to complete tasks Instead of navigating complex menus or searching documentation, you can ask Genesys Cloud Copilot for help
Agent Co-Pilot AI Summarization Reporting | Genesys Cloud - Main This guide provides administrators with clear instructions to configure After Call Work (ACW) in Genesys Cloud queues where Agent Copilot summarization must be validated by agents before they return to the queue
Copilot Summary - API | Genesys Cloud - Developer Community! Copilot Summary - API | Genesys Cloud - Developer Community! 1 Copilot Summary - API Posing a few questions comments out here on the Conversation Summary endpoint, api v2 conversations {conversationId} summaries Has anyone else been able to see what the output of these values looks like?
Assign a summary configuration to an Agent Copilot Before you can assign an AI Studio summary configuration to an Agent Copilot, you must first add it in the AI Studio view For more information, see Add and manage an AI Studio summary
Create a conversation summary with Genesys Agent Assist Genesys Cloud's Agent Assist automatically creates readable summaries of agent-customer conversations to streamline after-contact work Requires Genesys Cloud CX subscription with Agent Assist